If you decide you don't
like the items ordered from our online catalog, simply cover the cost of return
shipping. Providing the returned merchandise has not been installed, is
returned complete and not damaged, we will process a credit for the returned items.
In the event a merchandise
return is received after 30 days from the ship date, we reserve the right to
charge a re-stocking fee of 20%. Returns and exchanges may be refused if
received after 90 days from the ship date.
Certain special orders
conducted by phone for merchandise not offered in our online catalog may require
either a higher re-stocking fee or be non-returnable; such special conditions
will be disclosed at the time of quote or sale.
How to return
your refund or replacement as quickly as possible follow these
simple steps for all returns or exchanges:
- Carefully repack the item or items in the original
- Include a printout of our
- Include a copy of the original Order Confirmation
emailed to you (if you cannot find this, you may use a copy of the packing
list enclosed with your order)
- Mail returns or exchanges to the following address:
& Sons Hardware Inc
Returns and Exchanges
1010 N Main St
Royal Oak, MI 48067
If the fault is
If you should receive an
incorrect or damaged item, please call us at 248-544-8111 to arrange for pre-paid return shipping on the items
and processing of either a refund or replacement.
If you have any
do not hesitate to contact us!
Phone: (248) 544-8111
Fax: (248) 544-3471