return policy

 

If you decide you don't like the items ordered from our online catalog, simply cover the cost of return shipping. Providing the returned merchandise has not been installed, is returned complete and not damaged, we will process a credit for the returned items.

In the event a merchandise return is received after 30 days from the ship date, we reserve the right to charge a re-stocking fee of 20%. Returns and exchanges may be refused if received after 90 days from the ship date.

Certain special orders conducted by phone for merchandise not offered in our online catalog may require either a higher re-stocking fee or be non-returnable; such special conditions will be disclosed at the time of quote or sale.

How to return merchandise

To get your refund or replacement as quickly as possible follow these simple steps for all returns or exchanges:

  • Carefully repack the item or items in the original packaging.
  • Include a printout of our Return/Exchange form.
  • Include a copy of the original Order Confirmation emailed to you (if you cannot find this, you may use a copy of the packing list enclosed with your order)
  • Mail returns or exchanges to the following address:

Frentz & Sons Hardware Inc
Returns and Exchanges
1010 N Main St
Royal Oak, MI 48067

If the fault is ours

If you should receive an incorrect or damaged item, please call us at 248-544-8111 to arrange for pre-paid return shipping on the items and processing of either a refund or replacement.

If you have any questions

Please do not hesitate to contact us!
Phone: (248) 544-8111
Email: mrfreson@frentzandsons.com
Fax: (248) 544-3471


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2002 M.R. Frentz
Last update: January 12, 2016
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